Facility Details

Hospitals

Victoria Hospital (New)

Contact Details

Grange Road
Glasgow
G42 9LF

Tel: 0141 201 6000

Opening Times / Hours of Business:
Core hospital hours are 8.00am till 9.00pm. Check individual service listings for specific times.

After 6pm and at weekends this is the base for the GP Emergency Out of Hours Service - call 111

Information

The New Victoria Hospital opened its doors to patients for the first time on 8th June 2009. The £100 million hospital is one of the most modern and well equipped in Scotland.

It provides an attractive and welcoming environment for patients and visitors with light, airy public spaces, comfortable waiting areas and modern consulting rooms.

Patients not only benefit from modern new facilities. The way care is provided from the hospital has also changed for the better.

Services have been redesigned around the needs of the patient to enhance the quality of care and speed up diagnosis and treatment.

About 400,000 patients will attend the hospital every year.

In addition to outpatient clinics, day surgery and diagnostic services, the hospital provides a number of specialist services such as cardiology and gynaecology.

There is also a Minor Injuries Unit with its own dedicated entrance for rapid access to a highly skilled clinical team. The unit is open seven days a week 9am - 9pm.

Patients from south-east Glasgow, Rutherglen and Cambuslang requiring an MRI scan, renal dialysis or chemotherapy are now able to get this locally at the New Victoria Hospital.

Patient Opinion

If you've experienced health care recently, either as a patient yourself or as a carer or friend of someone else, please tell us how it was. What was good? What could have been better?

Your story will be handled confidentially by the non-profit service Patient Opinion. Your story may appear (without your name) on their website. Patient Opinion asks the health service to respond to the feedback you share, but does not reveal your identity.

This service is independent of NHS Greater Glasgow and Clyde. For more information about Patient Opinion and how your story is handled, visit www.patientopinion.org.uk.

Services


Click on a Service for more details
Cardiac Rehabilitation
The department will provide a dedicated Cardiac Rehabilitation outpatient service for residents of south west Glasgow.

The multidisciplinary team of health professionals will provide a programme of assessment, behavioural change, education, exercise, supervised group training and psychological support.

Services include:

  • Cardiac Rehabilitation Multidisciplinary Clinics (Nurse and physiotherapist Dietician clinics
  • Cardiac Rehabilitation Psychology Clinics
  • Gym Exercise Sessions
  • Fitness tests
  • Educational Sessions
  • Nurse home visit service
  • Basic Life Support Sessions for relatives/friends
Opening Hours:
8.30am - 5.00pm Monday to Friday
Tel: 0141 347 8110
Day Hospital
The Day Hospital will provide a modern therapeutic environment for the assessment and rehabilitation for older people.

The Hospital includes consulting and treatment rooms and a modern, comfortable patient lounge.

Opening Hours:
9.00am - 5.00pm Monday to Friday
General Tel: 0141 347 8150
Day Surgery suite
The advanced Day Surgery suite has eight theatres.

It will be staffed by a multidisciplinary team of surgeons, anaesthetists, day surgery nurses, health care support workers and clerical staff.

The department will be supported by 23-hour beds which will enable clinicians to extend the range of procedures offered. The beds will also be used for patients who do not have a carer or access to a phone to stay in hospital overnight to complete their post-surgery recovery.

The pre-assessment clinic, where patients are assessed for suitability for day surgery, is based in general Outpatients.

Opening Hours:
7.30am - 8.00pm Monday to Friday
General Tel: 0141 347 8215
Dental Suite
The Dental Suite will provide outpatient dental services for patients with special needs, including frail elderly patients and those with a physical disability.
Opening Hours:
8.30am - 4.30pm Monday to Friday
General Tel: 0141 347 8250
Dietetics
Occupational Therapy, physiotherapy, speech and language therapy, dietetics and podiatry are located together in the Therapies department. It includes assessment and treatment rooms, a shared gym, assessment kitchens, bedroom and bathroom.
Opening Hours:
8.00am - 5.30pm Monday to Friday
General Tel: 0141 347 8685
Endoscopy
The unit will provide a full range of endoscopy services, including Upper GI endoscopy, colonoscopy and bronchoscopy.

These services are provided by gastroenterologists, specialist surgeons, endoscopy nurses and, in the case of bronchoscopy, respiratory physicians.

The unit will also provide a one stop rapid access rectal bleeding service.

Opening Hours:
8.00am - 8.00pm Monday to Friday
General Tel: 0141 347 8305
GGC out-of-hours GP service
If you become unwell in the evening, or at the weekend, and need urgent advice that can't wait until your GP practice reopens, then you can get assistance by contacting NHS 24 on 08454 24 24 24.

NHS24 may ask you to attend the GG&C out-of-hours service at New Victoria Hospital for assessment and investigation.

At the GG&C out-of-hours service at Victoria you will be seen by either a doctor or nurse practioner who has been specially trained to assess patients.

Access is via the dedicated entrance for Out of Hours close to the Minor Injuries Unit to the rear of the building..

The GG&C out-of-hours emergency centre at the New Hospital replaces the centre based in the Outpatient Department of the Victoria Infirmary.

From Langside Road, go straight through traffic lights at junction with Grange Road and follow road until roundabout. Take third exit at roundabout for MIU entrance.

If approaching from Prospecthill Road, turn right at Mount Florida Train Station and take first exit at the roundabout for MIU entrance.

Opening Hours:
Weekdays 6.00 pm - 7.30 am Monday - Friday
Weekends 6.00 pm Friday - 7.30 am Monday
Tel: via NHS24 on 08454 24 24 24
Imaging Department
Patients requiring X-rays, CT scans, MRI scans, barium enemas and ultrasound scans will be referred to The New Victoria Imaging Department.
Opening Hours:
9.00am - 5.00pm Monday-Friday (Core Business Hours)
9.00am-9.00pm Monday to Friday (X-ray support to Minor Injuries)
General Tel: 0141 347 8413 or 8414
Imaging Department - Nuclear Medicine
Nuclear Medicine services are provided from the section located within the Imaging Department on Level 0.
This service is provided by the Nuclear Medicine Department in South Glasgow (Southern General Hospital, Victoria Infirmary & the New Victoria Hospital) Further information is available at: www.nhsggc.org.uk/nuclearmedicine
Tel: 0141 201 8420
Minor Injuries Unit
The Minor Injuries Unit will treat adults and children aged five and over for a range of minor injuries.

An injury is damage caused to the body by something physical (for example a fall).

The Minor Injuries Unit will:

  • Arrange X-rays for suspected broken bones. For example, shoulder, upper arm, elbow, forearm, wrist, hand (including fingers), knee, lower leg, ankle, foot and toes.
  • Treat and apply plaster to broken bones.
  • Treat back, shoulder and rib injuries.
  • Treat minor head and neck injuries.
  • Treat cuts/grazes as well as close (stitch) and dress wounds.
  • Treat sprains of ankles, knees, wrists and elbows.
  • Treat infected wounds.
  • Treat eye and ear injuries
  • Treat minor burns and scalds.
  • Assess a minor injury and refer to a specialist if required.
Who should not attend the MIU?

Patients with serious injuries will be taken to the local A&E department.

Minor Injuries Units will not deal with illnesses. An illness can be described as when you feel unwell or in poor health, for example, if you have a high temperature (see below about what to do in the event of illness).

The Minor Injuries Unit will not treat:

  • Illness - When you feel unwell or in poor health (e.g. stomach pains, abscesses, rashes, tonsillitis).
  • Gynaecological problems.
  • Pregnancy problems.
  • Alcohol or drug related problems.
  • Mental Health problems.
  • Drug overdose.
  • Severe allergic reactions.
  • Breathing problems.
  • Chest pain.
  • Collapsed or unconscious patients.

For some types of these conditions you can contact NHS 24 for advice on 08454 242424 or get in touch with your GP. If you are uncertain about what to do you should contact NHS 24 or if the situation is an emergency you should phone 999, or go to your local A&E Department.

You should also attend A&E with a minor injury between the hours of 9pm and 9am when the MIU is closed.

What if my child is under 5?
If your child is less than 1 year old you should attend the A&E Department at Yorkhill (Royal Hospital for Sick Children).

If your child is between 1 and 5 years old, you should attend the A&E Department at Yorkhill or the nearest adult A&E Department.

The MIU is only intended for people with less serious injuries who are aged 5 years and older. If your child has an illness they should not be taken to a Minor Injuries Unit. For advice on this you can contact NHS 24 on 08454 242424 or get in touch with your GP.

If you are uncertain about what to do you should contact NHS 24 or if you think it is an emergency you should go to the Royal Hospital for Sick Children at Yorkhill or phone 999.

Directions
From Langside Road, go straight through traffic lights at junction with Grange Road and follow road until roundabout. Take third exit at roundabout for MIU entrance.

If approaching from Prospecthill Road, turn right at Mount Florida Train Station and take first exit at the roundabout for MIU entrance.

Opening Hours:
9am-9pm Monday to Sunday
General Tel: 0141 347 8475
Occupational Therapy
Occupational Therapy, physiotherapy, speech and language therapy, dietetics and podiatry are located together in the Therapies department. It includes assessment and treatment rooms, a shared gym, assessment kitchens, bedroom and bathroom.
Opening Hours:
8.00am - 5.30pm Monday to Friday
General Tel: 0141 347 8685
Out of Hours GP service
The NHS Greater Glasgow and Clyde out-of-hours service provides GP services to all practices in Glasgow and Clyde out-of-hours. Please do not attend the out-of-hours service without calling NHS 24 first.
Tel: 111
Outpatients
General outpatient clinics are located on all three floors of the hospital. Each clinic is identified by a single letter from A to P and has its own reception and waiting area. Your appointment letter will indicate which particular clinic you should attend.

Wherever possible, outpatient clinics will offer a 'one-stop' service where a number of appointments will be scheduled on the same day.

Telephone numbers for Outpatient Clinics

Clinic A 0141 347 8615
Clinic B 0141 347 8500
Clinic C 0141 347 8505
Clinic D 0141 347 8125
Clinic E 0141 347 8730
Clinic F 0141 347 8741
Clinic G 0141 347 8260
Clinic H 0141 347 8555
Clinic I 0141 347 8569
Clinic J 0141 347 8585
Clinic K 0141 347 8600
Clinic L 0141 347 8300
Clinic M 0141 347 8520
Clinic N 0141 347 8540
Clinic O 0141 347 8090
Clinic P 0141 347 8155
As a result many patients will leave the clinic with tests complete, results explained, and a clear outcome of the visit. For others it will be a stay of a few hours instead of admission to hospital or for separate visits to be seen at a clinic.

A copy of our outpatient leaflet may be downloaded here(PDF)

Opening Hours:
Core opening hours 8.30am - 5.00pm Monday to Friday although some clinics will operate until 8pm.
Patient Information Centre
Staff at the centre can discuss how you and your family can:
  • Get information about health and the health service.
  • Make links to local services to help you improve your health.
The Patient Information Centre provides:
  • Up-to-date health information.
  • Support with understanding medical jargon.
  • A person to talk to who understands the Health Service and health issues.
  • Practical support with issues like money, literacy, and smoking.
These services can help you understand and manage your condition.
Opening Hours:
Monday to Friday, 10.00am to 4.00pm.
Tel: 0141 347 8468
Physiotherapy
Occupational Therapy, physiotherapy, speech and language therapy, dietetics and podiatry are located together in the Therapies department. It includes assessment and treatment rooms, a shared gym, assessment kitchens, bedroom and bathroom.
Opening Hours:
8.00am - 5.30pm Monday to Friday
General Tel: 0141 347 8685
Podiatry (Foot Care)
Occupational Therapy, physiotherapy, speech and language therapy, dietetics and podiatry are located together in the Therapies department. It includes assessment and treatment rooms, a shared gym, assessment kitchens, bedroom and bathroom.
Opening Hours:
8.00am - 5.30pm Monday to Friday
General Tel: 0141 347 8685
Renal Dialysis
The renal dialysis unit provides a regular outpatient haemodialysis service for adult patients from south-east Glasgow, Rutherglen and Cambuslang. The unit has single and eight-bedded renal dialysis rooms.
Opening Hours:
24 Hours Monday to Sunday
General Tel: 0141 347 8690
Renal Outpatients
Renal outpatient clinics will be based in general outpatients. These will provide:
  • Examination and assessment of new and return nephrology patients from the Glasgow area.
  • Assessment of patients with End stage Renal Failure from throughout the West of Scotland for suitability for kidney transplant.
  • Assessment of potential live donors for kidney transplantation.
  • Assessment of patients requiring peritoneal dialysis for CAPD.
  • Vascular access for haemodialysis.
Tel: 9.00am - 5.00pm Monday to Friday
Speech and Language Therapy
Occupational Therapy, physiotherapy, speech and language therapy, dietetics and podiatry are located together in the Therapies department where there are assessment and treatment rooms, a shared gym, assessment kitchens, bedroom and bathroom.
Opening Hours:
8.00am - 5.30pm Monday to Friday
General Tel: 0141 347 8685
Urology Outpatients
General Tel: 0141 347 8569

Wards


Click on a Ward name for more details
Care of the Elderly - Ward 2
Opening Hours:
Flexible visiting between 1.30pm and 8.90pm.
Tel: 0141 347 8450/52
Day Surgery - Ward 3
Opening Hours:
Visiting: Evenings Only - 7:00 to 8:00 pm - Monday to Thursday
Tel: 0141 347 8453
Hip Fracture rehabilitation - Ward 1
Opening Hours:
Open visiting from 10.00am until 8.00pm each day except at mealtimes between 12.00 noon until 1.00pm and 5.00pm - 6.00pm.
Tel: 0141 347 8448