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Sept 15 - Universal Feedback Stars!

Special thanks to the following members of staff who have been singled out by patients in September 2015 – a true testament to the difference you made to your patients! 

Ward 47, Princess Royal Maternity:

“Elizabeth Diamond and Isobel Hughes made me feel as I was in my own home, they made me feel so relaxed today which is hard for me to do!”

“Liz has been so kind and helpful to me and my family.”

Ward 11C (Surgery), QEUH

“Jo, Claire and Tanya are fantastic!”

Ward 49 (Gynaecology), QEUH

“In particular Rachel the aux nurse was very helpful and caring”

Ward 50 (Postnatal), QEUH

“Special thanks to midwife Hazel for all the support and training”

Ward 5A (Diabetes), QEUH

“I felt extremely well looked after – especially by Lorraine, Hilda and Madeleine”

“Nurse in Charge Gillian, with Susan, Nicola and Chris were wonderful.”

Ward 63 (Neuro) QEUH

“In particular I would like to mention Susan who looked after me when I was first in.”

“Susan and Rachel who dealt with most of my care were exceptional.”

Ward 7C (Respiratory), QEUH

“Helen Lynch in the best aux in the ward.”

Ward 3 (Diabetes), GRI

“Nurse Stephanie was exceptional.”

Ward 61 (Orthopaedics), GRI

“The nurse Emma was fantastic.”

Ward 62 (Orthopaedics), GRI

“Donna, Diane, Caroline, Jake, Anne Fran were all good to me, thank you very much.”

“Nurse David has been wonderful and well manner and explaining to you (sic).”

“Healthcare asst. like Gillian Donovan and Nurse Lisa Cuthbertson excel to deliver high quality with limited resources.”

“The friendliness and helpfulness of the majority of the staff. Especially Morag, Cathy, Ann, Jake and bank staff.”

Labour Ward, PRM

“Midwife in Labour Ward was fantastic (Theresa).”

Ward 68 (Postnatal) PRM

“Staff fab esp Nicole, Shona, Linda.”

Ward 72 (Postnatal), PRM

“Ann Miller is an exceptional midwife the best there is out there! Linda and Tracey are also fab! Janice and Brenda are also great.”

“I’d particularly like to thank Ann (Miller?) for her calmness and advice when breastfeeding.”

PRM “Amanda – Maternity Assessment; Anne Marie, Kate, Lisa, Christine – Labour Ward; Sujan, Louise – Postnatal. All were very helpful and very polite. Thank you.”

Best Response Rate:

Ward 6 (Surgery), Vale of Leven: 73%

Runner Up: Ward 5 (Medicine), Glasgow Royal Infirmary 56%

Perfect Score (100 for Net Promoter Score and Percentage Positive Score)

• J Centre, CCU, Inverclyde Royal Hospital

• Ward 33 (Medicine for the Elderly), Glasgow Royal Infirmary

• Coronary Care Unit, Queen Elizabeth University Hospital

• Ward 6A, QEUH

• Ward 10D, QEUH

• Ward 62 (Oral/ Maxillofacial), QEUH

• Ward 63 (Neurosurgery), QEUH

• Ward 64 (Neurosurgery), QEUH

• Ward 67 (Neurology), QEUH  

Congratulations to all!!