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Oct 15 - Universal Feedback Stars!

Special thanks to the following members of staff who have been singled out by patients in October 2015 – a true testament to the difference you made to your patients!!

Ward 6 (Surgical), VOL

“Ailsa is such a bubbly and lovely nurse she made me feel so comfortable.”

“Staff were very friendly well looked after by Anne and Vivienne”

“Full marks to Lorna my nurse for reassurance.”

 Ward 65 (Surgical Receiving) GRI

“I thought the nurses were very attentive and helpful especially Ruth.”

“Elaine on day shift very helpful with info, Ruth (NS) very helpful and friendly made you feel comfortable.”

 HDU, Paisley

“Each and every member of staff has been professional friendly and helpful: particularly Frankie and Lucy in my case.”

“Attention by nurses Pauline, Maggie and Frankie and Aux Nurse Edith.”

 1C (Stroke) QEUH

“Bug A.J. has been brilliant.”

 Ward 50 (Maternity) QEUH

Excellent care and attention from staff (specifically Sarah who took great care of me in ward 50 on 7/8 October.”

“Pamela in particular was fantastic.”

 Ward 28 (Urology) RAH

“Mr Graham is an excellent Dr I can’t praise him enough. “

 Ward 20 (ENT) RAH

“Alison and Caroline have never stopped.”

“Alison and Caroline have been fantastic. Very accommodating and helpful throughout, nothing was too much.”

“The nurse in charge made me at ease as this was my 1st time in hospital, Alison she helped me when needed she was lovely, doing a brilliant job.”

“Excellent attention from Alison, she is a credit to your hospital.”

 Ward 7D, QEUH

“Nurse Theresa is cool.”

 Ward 73 (Maternity) PRM

''We think that all the staff from the midwives who looked after Leighann in pre-natal to birth (particularly Paula and Sharron) then the doctors (Avril and young male Dr – sorry forgot name!)”

 Ward 72 (Maternity) PRM

“Andrea was a great help and very supportive.”

“Andrea and all staff were very helpful and accommodating.”

 Ward 68 (Maternity) PRM

“I would particularly like to mention Barbi in labour ward and Eileen and Annette in Ward 68.  Also Elaine the breastfeeding support nurse.”

“Becca in particular was extremely helpful.”

 Ward 61 (Orthpaedics) GRI

“The staff are friendly and good at their jobs.  They go out of their way to ensure the safety and comfort of the patients except Gillian who is a level above everyone.”

“Jennifer was a very helpful nurse and I think she support me very well.”

 Ward 7C QEUH

“The staff are very kind especially Laura, Geri, Kirstin.”

 Ward 47 (Maternity) QEUH

“I have given this reason due to care and attention I have been given by Anne especially.”

“We thank Anne for being so cheery/ bubbly.”

 Ward 11A (Surgery) QEUH

“Can’t thank the staff in 11A for the amazing care I received when I was here, especially Emma.”

Best Response Rate:

Ward 6 (Surgery), Vale of Leven: 92%

Runner up:

Ward 15 (Rehabilitation/ Orthopaedics), Vale of Leven: 75%

Perfect Score (100 for Net Promoter Score and Percentage Positive Score)

QEUH Ward 50 (Postnatal) Ward 9C,

QEUH Ward 9D,

QEUH Ward 49 (Gynaecology),

QEUH Ward 20 (ENT/ Ophthalmology),

RAH Ward 6 (Surgical),

VOL Ward 1C, QEUH Medical Receiving,

VOL Ward 5 (Elderly Medicine),

RAH Ward 62 (Oral/ Maxillofacial),

QEUH Ward 33 (Elderly Medicine),

GRI Ward 6 (Respiratory),

GRI Ward 15 (Rheumatology),

GRI Ward 27 (Orthopaedics), 

Congratulations to all!!