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Quality Policy

QUALITY POLICY  

NHS GREATER GLASGOW AND CLYDE NEUROIMMUNOLOGY LABORATORY POLICY 

The Neuroimmunology Laboratory serves the diagnostic neuroimmunological requirements of patients within the Institute of Neurological Sciences Glasgow, NHS Greater Glasgow & Clyde, NHS Scotland and further afield, through the provision of its diagnostic services. The Neuroimmunology Laboratory is committed to providing a service of the highest quality and shall be aware of and take into consideration the needs and requirements of users. To achieve this, the Neuroimmunology laboratory will:

• Operate a quality management system to integrate the organization, procedures, processes and resources.

• Set quality objectives and plans in order to implement this quality policy and achieve continual quality improvement.

• Comply with relevant environmental legislation

• Ensure that all personnel are aware that quality management is everyone’s responsibility, and that they are familiar with this quality policy, the quality manual and all policies and procedures relevant to their work.

• Commit to the health, safety and welfare of its entire staff.

• Ensure that visitors to the laboratory will be treated with respect and due consideration will be given to their safety.

• Uphold professional values and be committed to good professional practice and conduct.

The Neuroimmunology Laboratory will comply with regulatory requirements defined by CPA (UK) Ltd (transitioning to ISO 15189) and is committed to:

• Staff recruitment, training, development and retention at all levels to provide a full and effective service to its users.

• The proper procurement and maintenance of such equipment and other resources as are needed for the provision of the service.

• The collection, transport and handling of all specimens in such a way as to ensure the correct performance of laboratory examinations.

• The use of examination procedures that will ensure the highest achievable quality of all tests performed.

• Reporting results in ways which are timely, confidential, accurate and clinically useful.

• Consultation with users and the assessment of user satisfaction, in addition to internal audit and external quality assessment, in order to produce continual quality improvement.

• Ensuring that equally high standards are met by all referral laboratories to which the Neuroimmunology laboratory sends samples.

• Support research in collaboration with university partners.