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Patient Experience of Hospital Care is on the Up

Tuesday, August 28, 2018

Patient satisfaction with hospital care is on the rise across Greater Glasgow and Clyde. 

The Scottish Inpatient Experience Survey is a postal survey of thousands of adult patients asking them about their experience following an inpatient stay in an acute hospital. 

The bi-annual survey recorded 81% satisfaction in 2014; 83% satisfaction in 2016 and today’s report records another move in the right direction with an 86 % positive rating. 

NHSGGC’s Nurse Director, Dr Margaret Mcguire has been driving forward an ambitious programme to ensure patients are at the centre of everything healthcare professionals do. 

She said:  “I am very pleased to see evidence that more of our patients are pleased with the levels of care as this reflects our focus that patients are at the centre of everything we do. 

“We listen to feedback and act on it and this can be seen through patient centred visiting. 

“The patient experience remains a top priority for our Board and it is our ambition to drive these rates still higher in the months and years ahead. 

“The survey report is extremely detailed and deserves full analysis to help us identify where further improvements can be made – and that is something me and my colleagues in NHSGGC will now be doing to ensure this positive direction of travel continues.” 

This postal survey of adults who have had a recent overnight hospital stay covers the period between April and September 2017 with six specific areas of inpatient experience: admission to hospital; the hospital and ward; care and treatment; hospital staff; arrangements for leaving hospital; and care and support services after leaving hospital. More than 20,000 patients completed the survey. 

To view the full results visit www.gov.scot/inpatientsurvey 

ENDS 

For further information either telephone 0141 201 4429 or email [email protected]

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