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NHS Greater Glasgow and Clyde celebrates International What Matters to You Day

Thursday, June 7, 2018

Patients, family and staff across Greater Glasgow and Clyde are being encouraged to have a ‘What matters to you?’ conversation this week. 

Awareness raising days are being held across the board’s hospitals aiming to build on last year’s success by leading to more meaningful conversations between those who provide and receive health and social care all year round. 

More than 700 teams across 11 countries – as widespread as New Zealand and Canada - took part in the day which highlights work to improve health and social care by really understanding the important things in people’s lives. 

Our staff are at the forefront of the international movement having played a leading role in its development and growing success. 

There were activities across all NHSGGC hospitals featuring information stands, stickers, badges, postcards and staff helping develop awareness of the importance of the What Matters to You approach. 

Dr Margaret McGuire, nurse director, said: “What Matters to You Day has been another great success and has been celebrated across our hospitals. 

“It really is a wonderful opportunity for patients and visitors to meet with staff and really understand the huge benefits of person centred care. 

“We know from our experience, and growing international evidence, that focusing on what really matters to people can play a large part in the quality and effectiveness of their care in our hospitals. 

“This type of approach can help staff and patients in a range of ways. It helps to establish a relationship, but it also helps staff to understand the person and the things that are most important to them. As a result, staff are in a much better position to work with the person to find the best way forward for them. 

“When you have this type of conversation about the things that really matter to people it helps our staff do their job more effectively and it helps the person to live the sort of life that is meaningful and fulfilling for them. 

“Asking “What matters to you?” is becoming one of the fundamental questions we ask our patients. Shared decision-making is a two-way relationship of helping people to reflect on, and express, their preferences based on their personal circumstances, expectations, beliefs and values.”

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