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NHSGGC response to Scottish Government assistance

Tuesday, June 16, 2015

NHSGGC chief executive Robert Calderwood's response to Scottish Government assistance.

“Both the Scottish Government and NHSGGC recognise the enormity of the change in Greater Glasgow and Clyde and there was always an expectation that there would be challenges in A&E performance in the first few weeks of the four hospitals coming together. 

“Our teams have responded quickly to these challenges, and have already made a number of systems changes to enhance patient flow throughout the hospital.  

“However it is taking longer than expected for an improved A&E performance to be achieved and we therefore welcome the assistance of Scottish Government colleagues who will work with our senior managers and clinicians to use their combined expertise to identify further measures to assist with the bedding-in of services and systems and to achieve the improvements in patient flow required. 

“The complex migration programme, which was the biggest ever undertaken in the UK has, in itself been a tremendous success. 

“It is also important to recognise that the hospital is making a significant contribution to our strong performance in meeting key waiting times guarantees for outpatients, planned operations and diagnostics. Many thousands of planned patients have already been seen and treated at the hospital within national waiting time guarantees. 

“It is therefore extremely disappointing that these same successes we have achieved in planned care have not been realised consistently in emergency care as quickly as anticipated.  

“I would like to take the opportunity to apologise to those patients who have experienced delays in being admitted to a bed once they had been seen, assessed and diagnosed in our emergency and immediate assessment unit. 

“We remain committed to meeting the highest levels of service provision for the patients we serve and every opportunity to improve on our current challenged performance is welcomed.”

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