NHS Greater Glasgow and Clyde’s Patient Information Centres (PiC) celebrated their fifth birthday in style this September at both the New Stobhill and New Victoria Hospitals.
PIC staff and volunteers were joined by patients, visitors and NHS staff at events to celebrate the service which has provided advice, support and help to people across the whole of NHS Greater Glasgow and Clyde for the past five years.
The Centres’ staff provide information about a wide range of health and social issues such stopping smoking, healthy eating, money, literacy, carers support and suicide intervention.
The service has been growing in popularity since its launch in 2009, and in the last year it has managed to help approximately 15,000 people. The centres also host other organisations to provide more specialist advice, such as:
• McMillan Money Advice
• Carers Support and health checks
• Patient Advice and Support Service
The PiCs are run as a drop-in service within the two hospitals, however anyone in the NHSGGC area can contact the service by either telephone on 0141 355 1527or by email [email protected] to ask for advice and help. Both centres also have a library of patient information leaflets which people can request on specific health issues. The PiCs will soon be rebranded and will be known as Health Information Centres (HiCs) to coincide with the opening of the new Centre at the new South Glasgow Hospital in the summer of 2015.
Dr Linda de Caestecker, Director of Public Health for NHS Greater Glasgow and Clyde, said: “I am delighted that our centres have proved so popular with our patients, visitors and also with our staff. They provide a central point of contact for people and can assist with most enquiries about health services and people can either drop-in or contact them by telephone or email.”
Brian Laidlaw decided to volunteer at the PiC centre in the Victoria after he took part in health walks at the hospital. He said: “I do a variety of tasks as a volunteer in the Patient Information Centre, which includes talking to patients or potential patients. This has helped increase my people skills as well as my self-confidence.
“Among other things, I have enjoyed the training and meeting new people. The permanent staff are friendly and extremely helpful. I also feel that volunteering has helped me keep physically and mentally fit. I do believe that volunteering increases your self esteem.”
Rosslyn Crocket, NHS Greater Glasgow and Clyde’s Nurse Director and lead for Patient Centred Care, commented: “The popularity of the Patient Information Centres has grown over the years and our clinical staff regularly refer their patients to these centres on a range issues such as money worries or contacts for carer support.
“We are absolutely committed to providing a person-centred service and the PiCs complement the high standard of clinical care our staff provide. Our staff can also access the centres where they can take part in health improvement activities such as weigh in at work and health walks.”
Mrs Irene Steele, 74, from Glasgow has been using the PiC services since they opened their doors five years ago. Irene said: “The PiC has provided an excellent service and nothing is ever too much trouble. It is good to know there is a place where I can come, where I feel someone is listening. It’s an extremely valuable and helpful service and the staff and volunteers go out of their way to help.”
Staff, volunteers, patients help celebrate the PiCs’ 5th birthday at New Stobhill Hospital
For further information either telephone 0141 201 4429 or email [email protected]
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