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New Health Information Points Given the Thumbs Up By Patients and Visitors

February 08, 2013 11:27 AM

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Early indications show huge support for two new innovative patient health information points recently introduced at health centres in Drumchapel and Maryhill.

The health information kiosks are staffed by volunteers and have proved invaluable in providing information for patients and visitors.

Patients and visitors at both sites can access information on health issues including healthy eating, exercise, stopping smoking, money advice, employability and volunteering, social work literature, health rights advice and information on services provided by the local Community Health Partnership (CHP).

A detailed study will now get underway to look at what information is being accessed on a regular basis and what other information people want as we move towards rolling out this new and highly direct form of patient information across Greater and Clyde.

Peter Daniels, Chair of Glasgow City Community Health Partnership, said: “The Info Points are an exciting new development at Drumchapel and Maryhill Health Centres

“They are staffed by Volunteers who support Health Centre users to access information on a wide variety of health, illness and related issues and we are delighted that they are proving so popular with patients, visitors and staff.

“The Info Points not only offer local information on a range of topics but gives us an opportunity to publicise the services we provide.”

“Anyone using the Info Point will be able to find out important local information."

Sandra Duff is one of the Volunteer Co-ordinators. She added: “The idea for developing the Health Information Point came about while working with the volunteers. Their involvement within health and social care services made them aware of the available services and initiatives. Their comments included ‘I did not know there were so many services and help out there to access’; I came out of the GP appointment and felt drained’; ‘I wish I have information on the local services I could access to help me understand and manage my condition’.

These opinions illustrated a gap between the services provided and the awareness of these services by potential users. An oppoprtunity to fill this gap was identified which could be achieved by linking the services provided, campaigned and promoted to the people whom services were aimed at.

“This link was to be facilitated through volunteers by engaging with health centre users, raising awareness and signposting.

“The proposal to develop this programme became applicable under the guidelines set out in Better Information, Better Choices, Better Health 2004.”

ENDS

For further information either telephone 0141 201 4429 or email [email protected].

Pic
:  Peter Daniels, Chair of Glasgow City Community Health Partnership and Sandra Duff, Volunteer Co-ordinator and Amanda Kenyl, Volunteer look at one of the Health Information Point in Drumchapel Health Centre.

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