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NHSGGC IT Issues Update

October 03, 2013 11:43 AM

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The IT network failure at NHSGGC’s acute hospital sites has today been repaired enabling clinical staff to fully access systems.

This repair was effected by NHSGGC IT teams working in collaboration with international experts from our suppliers at Microsoft and Charteris and our IT teams will continue to closely monitor the situation as clinical staff begin their work today.

Our IT teams and our external experts are continuing to run full diagnostic checks to try and understand exactly what caused the problem in the first place.

The platform on which NHSGGC's IT systems are built are in common with most large organisations in the UK and indeed the world. At this stage it remains unknown what exactly caused this problem to occur in Glasgow and Clyde and this is one of the major issues and we continue to work closely with Microsoft to get to the root of the problem.

No information had been lost, and any data gathered from appointments and treatments over the past three days will be manually added to the computer systems.

All patients with scheduled appointments today should attend as normal as it is important that they are individually clinically assessed despite the recent disruption.

Robert Calderwood, NHSGGC chief executive, reiterated his apologies to the 709 patients who had appointments postponed, and he praised the efforts of clinical staff and IT teams working to resolve the problem and in keeping the vast majority of our services running.

He added: “Although 709 patient episodes have had to be postponed our staff were able to see some 10,000 patients using manual back up systems. I can also report today that some of the patients affected have already been re-appointed and will be seen in the next few days. Arrangements are now being made to ensure that all the other patients affected will be offered a re-appointment as quickly as is possible.

“The unprecedented IT issue related to our network and the way staff connected to some of our clinical and administrative systems. The situation is that as users log on they go through a system called Microsoft Active Directory, a router system which recognises users and allows individual access to our clinical and administrative support systems. This was corrupted over the weekend which became apparent when staff logged on to the system on Tuesday after the holiday weekend.”

Over the past two days we have postponed the following:

599 outpatient appointments
62 planned inpatient procedures and day cases
48 chemotherapy patient treatments

In that same period however more than 10,000 patients have had their procedures and appointments maintained.


For further media information either telephone 0141 201 4429 or email [email protected].

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