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NHSGGC IT Issue Update

October 02, 2013 4:07 PM

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Despite round the clock efforts by our own IT specialists and our international suppliers the IT problem affecting NHSGGC’s clinical and administration systems which occurred yesterday is not yet fully resolved.

However at lunchtime today we were able to re-establish a basic level of IT service to enable some of the clinical services affected to resume normally.

Further work will be carried out during the afternoon to ensure that this recovery is sustainable and that full IT functionality is restored.

All patients with scheduled appointments tomorrow should attend as normal as it is important that they are individually clinically assessed despite the current disruption.

Robert Calderwood, NHSGGC chief executive, has today issued an apology to all patients affected by this and praised the efforts of clinical staff and IT teams working to resolve the problem and in keeping the vast majority of our services running.

He said: “I apologise unreservedly for the inconvenience this has caused to our patients who have had their procedures postponed and I will ensure that everything possible is done to get their treatment carried out at the earliest possible opportunity.

“I can assure everyone that our senior management team, IT specialists and clinical leads have been working around the clock and will continue to do so until this issue is resolved.

“Thanks to these efforts the vast majority of our services have been maintained and around 7400 procedures and appointments planned over the past 36 hours have gone ahead as scheduled.

“Unfortunately however over the past 36 hours 590 patients have had their treatment or appointment postponed.

“Those which have had to be postponed were as a result of clinical decisions taken because the treatment or consultation was reliant on detailed imaging and other patient information which was unavailable as a result of the network issue.

“Arrangements have also been made to maintain the vast majority of chemotherapy sessions today although a small number of sessions have regrettably been postponed.

“The unprecedented IT issue relates to our network and the way staff can connect to some of our clinical and administrative systems.”

Over the past two days (up until midday today) we have postponed the following:
485 outpatient appointments
14 planned inpatient procedures
43 day cases
48 chemotherapy patient treatments

In that same period however more than 7400 patients have had their procedures and appointments maintained.

For further media information either telephone 0141 201 4429 or email [email protected]

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