Since opening its doors in 2009 the Stobhill Hospital Minor Injuries Unit has already given faster treatment to more than 68,000 North Glasgow residents who have suffered a minor injury.
The number of patients attending the unit exceeds the 15,000 patients per year predicted at the time of its opening and demonstrates how well thought of the service is in the community it serves.
The major milestone in patient numbers treated comes as a survey of MIU patients has revealed that 96 per cent rated their experience at the unit as either excellent or very good.
One hundred per cent of patients asked also said they were given appropriate time to explain their injury and the same number said they fully understood the nurse’s explanation of their injury and treatment.
Ninety-nine per cent of patients reported their privacy was respected and 75 per cent found it easy to park on the site.
Run by specialist Emergency Nurse Practitioners (ENPs) the unit is open between 9am and 9pm for patients who are injured or ill but who do not need to go to A&E.
By attending an MIU patients with minor or less serious injuries gain rapid access to highly skilled clinical teams meaning they wait for less time before treatment than they might at an A&E where emergency teams need to concentrate on more seriously ill patients.
Stobhill MIU Emergency Nurse Practitioner Pauline Garvie has worked at the unit since it opened and is delighted with the positive feedback from patients. She and her colleagues have all undergone advanced training to carry out minor procedures, interpret X-rays and manage conditions that before would have been a doctor’s responsibility.
She said: “We are very proud of the fast, quality service that we offer and this patient feedback is wonderfully encouraging for the whole team.
“We tend to see people who have limb injuries such ankle or wrist fractures as the result of a fall, but are not life threatening.
“We treat adults and children five years and over for a range of injuries including bone sprains and fractures; minor head and neck injuries; cuts and grazes including stitching; infected wounds; eye and ear injuries; minor burns and scalds; and assess minor injuries and refer patients to specialists if required.”
NHSGGC Director of Emergency Care and Medicine, Anne Harkness, said: “The MIU is an important service that offers patients an important alternative to A&E. The service is there to ensure anyone who has suffered a relatively minor injury such as a bone fracture or someone who needs stitches is seen quickly by qualified staff.
“I am pleased that so many people in the community are using services for unscheduled care appropriately, freeing up A&E departments to look after those who are more seriously unwell. There are some instances however where people are still presenting at A&E when in actual fact their symptoms or condition could easily be managed at a MIU. I would therefore urge those who haven’t yet tried an MIU to use it as an alternative to going to A&E if their condition requires urgent assessment but is less serious.
“The team at Stobhill should be congratulated on the excellent feedback from patients. It is gratifying that users of the service are positive about their experience in the unit.”
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Notes to Editor
MIUs do not treat any illnesses including stomach pains, abscesses and rashes; gynaecological problems; pregnancy problems; alcohol or drug-related problems; mental health problems; drug overdose; severe allergic reactions; breathing problems; chest pain or collapsed or unconscious patients.
All children under 12 months should attend the A&E department at the Royal Hospital for Sick Children at Yorkhill, and youngsters between one and five years should be taken to either Yorkhill A&E or the nearest adult emergency department.