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E-GOVERNMENT AWARD FOR DAILY LIVING AID SERVICE

May 10, 2006 12:27 PM

The Greater Glasgow computer system that helps people with mobility issues to continue to live in their own homes has been recognised as among the best in e-government.

Greater Glasgow Independent Living Equipment Service claimed the prize in category for delivering efficiency in the Government Computing BT Awards for Innovation 2006.

The system has helped GGILES to overhaul how they coordinate the service that delivers daily living aids to thousands of people in the Glasgow, NHS Greater Glasgow and Clyde and East Dunbartonshire area. Fourteen stores were rationalised into one central base in Ballieston with a floor space of 24,000 square feet. Previously all equipment was a new purchase for clients but now, thanks to the improved tracking that comes with the system, 50% of the top 20 items required are recycled. This has led to savings of £1.75 million per annum.

Over 1200 district nurses, occupational therapists and other professionals use GGILES and they have found they can deliver a faster and less stressful service to clients. Staff can quickly identify what is an appropriate item and whether it is in stock while also making an order a priority and then gauging the time scale for delivery.

Councillor Aileen Colleran, Convener of Glasgow City Council's Parks and Facilities Committee, heralded the award for GGILES as richly deserved. She said: - "GGILES is an excellent example of the work the Council and its partners are doing to improve the efficiency of their operations. This system has helped us to deliver an enhanced service for citizens across the Greater Glasgow area while also saving money for the council taxpayer. It's thanks to the dedication of the staff who embraced these changes that we are now much better placed to meet the daily needs of a huge range of people."

Jane Arroll, General Manager for Rehabilitation and Assessment, NHS Greater Glasgow and Clyde, added: - "This system enables frontline staff to access and order a wide range of equipment online. This, in turn, has dramatically reduced the length of time patients have to wait for equipment and improved procedures for staff.

The system, developed by GGILES partners in conjunction with software company M-Soft, has now been adopted by fifteen other local authorities in the UK with others also expressing interest.

Ends

Notes to Editors: - Greater Glasgow Independent Living Equipment Service is run in partnership between Glasgow City Council, NHS Greater Glasgow and Clyde and East Dunbartonshire Council. It is operated directly through Glasgow City Council's Direct and Care Services Department.

GGILES delivers 67,000 pieces of daily living aids per year. This equipment includes items such as bedroom hoists, dynamic mattresses, supports and bathroom equipments. £10 million worth of equipment has been purchased in the past two years. Ninety-two per cent of orders are delivered on time.

For further information contact: Ione Campsie, Media Officer, Glasgow City CouncilTel: 0141 287 0910

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