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CHALLENGES EMBRACED ACROSS NHS GREATER GLASGOW

May 27, 2003 12:00 PM

NHS Greater Glasgow is making good progress in implementing the NHS Quality Improvement Scotland generic standards, the latest report shows.

The second local report for Greater Glasgow, published along with a national overview today (27 May 2003), has found that all four trusts are responding to the challenges set down by the review teams last year and continue to make every effort to ensure that the services provided are clinically safe and responsive to the needs of patients.

The report commends various actions being taken by the trusts to respond to the individual and specific needs of patients - including:

  • Greater Glasgow Primary Care Trust was found to be ‘leading the way with regard to multicultural working'. The trust has developed a pocket-sized language card, which is available to all members of staff. Patients/carers use this to indicate the language that they understand, which enables the member of staff to arrange for appropriate translation services to be provided.
  • North Glasgow Trust was commended for the high quality of patient information across all its services.
  • Yorkhill's successful drive to increase breastfeeding amongst mothers – reporting well above national average rates – was commended, as was the ‘enthusiasm, communication and commitment among support nurses' in encouraging breastfeeding.
  • South Glasgow Trust has undertaken a considerable amount of patient satisfaction surveys to seek the views of patients.

And in their review of systems developed within the trusts to maintain safe and effective services, NHS Quality Improvement Scotland also found much to commend.

  • The review team commended the co-ordination of North Glasgow Trust's Risk Management Committee with a similar committee in South Glasgow Trust and the commitment to free exchange of information and the sharing of good practice.
  • Yorkhill's clear commitment to improvement and to work towards best practice thorough the use of audits was commended – with the review team noting that over 100 audits were underway at the tome of the review.
  • In Greater Glasgow Primary Care Trust, the review team were impressed with the organisation-wide education and training provision.

Welcoming the latest report form NHS Quality Improvement Scotland, Tim Davison, Chief Executive of North Glasgow Trust, said:

"Whilst we believe significant improvements have been made, we will continue in our efforts to further develop clinically-effective, patient-focused services for the people of Greater Glasgow."

"This reports clearly demonstrates the progress being made within NHS Greater Glasgow to develop a sound clinical governance framework within which to provide our services.  For the first time, NHS Quality Improvement Scotland has set out assessment categories for each standard.  Whilst NHS Greater Glasgow as a whole has yet to achieve the top assessment category for these standards, we are pleased that this highest level has been achieved by at least one of the trusts in eight of the criteria that make up the standards.  And in all but one of the remaining criteria, all four trusts had achieved the second highest level.

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